Short Answer
Professional carpet cleaning can remove general soil and improve freshness, but pet odor may require a separate pet-treatment step. Urine and other organic contamination can penetrate deeper than the carpet surface, so enzyme treatment may be recommended when pets are present or accidents have occurred.
What You Should Know
Odor can come from below the surface
Pet urine can move through carpet fibers into the backing and, in more severe cases, into padding or other materials below.
Fragrance is not the same as treatment
A deodorizing scent can make a room smell better temporarily, while enzyme treatment is intended to address organic pet-related residue.
Known accidents should be identified
Tell the technician where accidents occurred so those areas can receive additional attention.
Homes with pets can benefit even without an obvious stain
Pet activity can leave organic residue and odors even when there is no large visible spot.
Severe contamination may require additional steps
If contamination has reached padding, subfloor or other materials, carpet cleaning alone may not eliminate every odor source.
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